Terms of Use

Last updated June 24, 2026

These Terms of Use (“Terms”) are a binding legal agreement between you and Unpack (“Unpack,” “we,” “us,” or “our”) governing your access to and use of the Unpack mobile application, together with any related features, content, and services we provide (collectively, the “App” or the “Service”). Unpack is an AI voice companion: you tap Talk, speak out loud, and a warm AI listener reflects back what it hears so you can feel heard. By downloading, installing, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not download, install, or use the App.

Unpack is not therapy, medical care, or a crisis service. Unpack is a general-wellness tool for talking things out, reflecting, and feeling heard. It does not diagnose, treat, cure, mitigate, or prevent any disease, disorder, or condition, it does not provide professional, medical, psychological, or therapeutic advice, and it is not a substitute for professional care. The AI is a supportive listener, not a doctor, therapist, counselor, or licensed professional. Unpack is not for emergencies. If you are in crisis, thinking about harming yourself or someone else, or otherwise in danger, do not rely on the App. In the United States, call or text 988 (the Suicide & Crisis Lifeline) or text HOME to 741741 (the Crisis Text Line); for immediate danger, call 911 or your local emergency number.

1. Acceptance of these Terms

By accessing or using the App in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all policies referenced in them. These Terms apply to every visitor and user of the App. If you are using the App on behalf of another person or entity, you represent that you are authorized to accept these Terms on their behalf. If you do not agree to these Terms, your sole remedy is to stop using the App and delete it from your device.

2. Eligibility

You must be at least 17 years old to download, install, or use the App. By using the App, you represent and warrant that you are 17 or older, that you have the legal capacity to enter into these Terms, and that your use of the App will comply with these Terms and all applicable laws. The App is intended for adults and is not directed to children. We may suspend or terminate access if we believe a user does not meet these requirements.

3. License to Use the App

Subject to your continued compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use one copy of the App on an Apple-branded device that you own or control, solely for your own personal, non-commercial use. This license is granted to you and not sold, and we and our licensors retain all rights not expressly granted. You may not rent, lease, lend, sell, redistribute, sublicense, or otherwise transfer the App or your rights under these Terms.

4. AI-Generated Content

The App's responses, reflections, and other outputs are generated by artificial intelligence and automated systems. AI-generated content may be inaccurate, incomplete, outdated, unexpected, or inappropriate, and it does not represent the views of Unpack. It is provided for general-wellness and reflective purposes only and is not professional, medical, psychological, legal, financial, or other advice. You should not rely on any output as a basis for important decisions, and you should consult a qualified professional whenever you need professional advice. You are solely responsible for how you interpret and use any output, and you use AI-generated content at your own risk.

5. Acceptable Use and Prohibited Conduct

You agree that you will not, and will not attempt to, do any of the following:

Use the App for any emergency, or in place of professional, medical, or emergency care.
Use the App for any unlawful, fraudulent, harmful, or abusive purpose.
Use the App to harass, threaten, defame, or harm any person, or to solicit, encourage, or facilitate self-harm, harm to others, or any illegal activity.
Reverse-engineer, decompile, disassemble, modify, translate, or otherwise attempt to derive the source code, models, or underlying structure of the App, except to the limited extent applicable law expressly permits despite this restriction.
Copy, distribute, scrape, mine, or create derivative works from the App or its content, or use any data-extraction, automation, or harvesting tool in connection with the App.
Interfere with, disrupt, overload, probe, or attempt to gain unauthorized access to the App, our systems, or any networks or accounts connected to the App.
Circumvent, disable, or interfere with any security, usage-limit, rate-limit, safety, or access-control feature of the App, including the crisis-detection and safety features.
Use the App to build, train, or improve any competing product, model, or service, or misrepresent the App's outputs as human-generated or as professional advice.
Use the App in any way that violates these Terms or any applicable law or regulation.

We may, but are not obligated to, monitor use of the App and may investigate and take action, including limiting or terminating access, against any conduct we believe violates these Terms or harms the App, our users, or others.

6. Safety Features and No Emergency Service

The App includes a safety layer that attempts to detect language suggesting distress or crisis and may surface supportive resources, including the contact information for the Suicide & Crisis Lifeline (988), the Crisis Text Line (text HOME to 741741), and emergency services (911). These features are automated, provided on a best-efforts basis, and may not detect every situation or may activate when not needed. They are not a monitoring, intervention, counseling, or emergency-response service, and no person is alerted on your behalf. You must never rely on the App in an emergency. Always contact emergency services or a qualified professional directly when you need help.

7. User Content and Feedback

The App is designed to be used anonymously and without an account. To the extent you speak, type, submit, or otherwise provide any content through the App (“User Content”), you remain responsible for that content and you represent that you have the right to provide it. We process User Content to operate and improve the Service as described in our Privacy Policy. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, and use your User Content as necessary to provide, maintain, secure, and improve the Service.

If you send us suggestions, ideas, or other feedback about the App (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, and exploit the Feedback for any purpose, without any obligation, attribution, or compensation to you.

8. Subscriptions, Billing, and Auto-Renewal

The App may offer paid features and auto-renewing subscriptions. When you purchase a subscription or other paid feature through the App, payment is charged to your Apple App Store account, and all billing, renewals, price changes, refunds, and cancellations are handled by Apple in accordance with the App Store terms and your account settings, not by Unpack.

Subscriptions automatically renew for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period.
Your account is charged for renewal within 24 hours before the end of the current period.
You can manage or cancel your subscription, and turn off auto-renewal, in your device's App Store account settings at any time.
Where a free trial is offered, any unused portion is forfeited when you purchase a subscription, where applicable.
Except where required by law or by Apple's policies, payments are non-refundable and there are no refunds or credits for partially used periods.

We may change the features, pricing, or availability of paid offerings at any time, with any price change applying to future billing periods to the extent permitted by applicable law and Apple's policies.

9. Apple App Store Terms

These Terms are between you and Unpack only, and not with Apple Inc. (“Apple”). Apple is not responsible for the App or its content. Your use of the App must comply with the Apple Media Services Terms and Conditions and the Usage Rules in the App Store Terms of Service. The following provisions apply with respect to your use of the App obtained through the App Store:

Scope of license. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing where applicable.
Maintenance and support. Unpack, not Apple, is solely responsible for providing any maintenance and support services for the App. Apple has no obligation to furnish any maintenance or support services with respect to the App.
Warranty. Unpack, not Apple, is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Unpack's sole responsibility.
Product claims. Unpack, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including product-liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation.
Intellectual property claims. Unpack, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights.
Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

10. Intellectual Property

The App, including its software, design, text, graphics, audio, models, branding, and all other content (other than your User Content), and all intellectual property rights in them, are owned by Unpack or its licensors and are protected by copyright, trademark, and other laws. Except for the limited license expressly granted in these Terms, no right, title, or interest in or to the App is transferred to you. “Unpack” and our logos are our trademarks, and you may not use them without our prior written permission.

11. Disclaimers of Warranties

To the fullest extent permitted by applicable law, the App and all content and outputs are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. We and our licensors and suppliers expressly disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that the App will be uninterrupted, secure, timely, error-free, or free of harmful components, that any defects will be corrected, or that any AI-generated content will be accurate, reliable, complete, or suitable for your purposes. We make no warranty regarding any health, wellness, or other result, and you assume all risk arising from your use of the App. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Unpack or its officers, directors, employees, agents, licensors, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to these Terms or your use of, or inability to use, the App, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the App will not exceed the greater of (a) the total amount you paid to us for the App in the twelve months immediately preceding the event giving rise to the claim, or (b) twenty-five U.S. dollars (US $25.00). The limitations in this section apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Unpack and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use or misuse of the App; (b) your User Content; (c) your violation of these Terms or any applicable law; or (d) your violation of the rights of any third party. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

14. Binding Arbitration and Class-Action Waiver

Please read this section carefully. It affects your legal rights. You and Unpack agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be administered under the rules of a recognized arbitration provider, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class-action waiver. You and Unpack agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

Opt-out. You may opt out of this arbitration and class-action-waiver agreement within 30 days of first accepting these Terms by sending written notice of your decision to opt out to support@unpackai.app with the subject line “Arbitration Opt-Out.” If you opt out, the rest of these Terms still apply.

15. Governing Law

These Terms and any dispute arising out of or relating to them or the App are governed by the laws of the State of [State], without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, the state and federal courts located in [State] will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to the personal jurisdiction of those courts.

16. Changes to these Terms

We may modify these Terms from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Any changes are effective when posted. Your continued use of the App after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App.

17. Termination

These Terms remain in effect while you use the App. We may suspend, restrict, or terminate your access to the App at any time, with or without notice, for any reason, including if we believe you have violated these Terms. You may stop using the App and delete it at any time. Upon termination, the license granted to you ends, and the provisions that by their nature should survive, including those concerning AI-generated content, disclaimers, limitation of liability, indemnification, arbitration, and governing law, will survive.

18. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign or transfer these Terms without our prior written consent, and any attempt to do so is void; we may assign these Terms freely. These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Unpack regarding the App and supersede all prior agreements and understandings on that subject.

19. Contact

If you have questions about these Terms, contact us at support@unpackai.app or visit unpackai.app.