Support

Last updated June 24, 2026

If you're in crisis, Unpack isn't the right tool. Please contact your local emergency services. In the US, call or text 988 (Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 911 for immediate danger.

We're a small team and we read everything. Here's how to get help with Unpack.

Contact us

Email support@unpackai.app and we'll get back to you, usually within a couple of business days.

Common questions

Many questions are answered on our FAQ (what Unpack is, privacy, anonymity, and cost).

Privacy and your data

Unpack is anonymous and requires no account. To ask about or request deletion of data associated with your use, email support@unpackai.app. See our Privacy Policy.

Feedback and ideas

We'd love to hear what would make Unpack feel more like being heard. Send thoughts to support@unpackai.app.

A reminder

Unpack is a general-wellness tool, not therapy, medical care, or a crisis service. See our Terms.